Frequently Asked Questions
How does KOLORETE define ‘natural ingredients’? Tell us more about your product.
‘Natural’ ingredients are a product or byproduct of plant, animal, mineral and/or microbe present in (or produced by) nature, produced with minimal processing or extracted using simple methods, and include no synthetic ingredients, artificial ingredients (including artificial colors or flavoring), silicones or petrochemicals/plastics.
An ‘organic’ ingredient is always classified as a natural ingredient, but not all natural ingredients are considered ‘organic.’
Our products contain 100% organic and clean ingredients, and are made from only the finest ingredients, primarily waxes, oils, and pigments, all of which are gluten-free and soy-free, paraben-free, sulfate-free, free of toxins and other questionable ingredients.
Technically, our products are not vegan. Depends on your definition. Our products are made with beeswax, which is a natural, animal byproduct, ie. made by bees and thus involving animals. Beeswax is considered a vegetarian product as it's made by bees (byproduct) but does not contain bees itself (animal product). We also only use organic and cruelty free beeswax in our product formulations, ensuring our products are cruelty free.
None of our products are tested on animals.
Where are KOLORETE products manufactured?
KOLORETE products are manufactured in Temple City, California, with globally sourced ingredients.
What is the shelf-life of our KOLORETE lippie?
Approximately 2 years. Our product is 100% natural and does not contain synthetic preservatives.
Because lipstick is an emulsion of oil, wax and pigment and does not contain water or sugars, lipsticks are at extremely low risk for growing molds or bacterias and allow for longer shelf life times even given 0 synthetic preservatives.
What skin types are KOLORETE products suitable for?
We are a brand for ALL people of different skin types. KOLORETE colors are carefully selected to work well for all types of people, celebrating the diversity of humanity from every angle. Because of this, we feel confident that you will look good and feel good in nearly any color option, no matter your skin type, gender, or overall aesthetic.
I’d love to learn more about your sustainability practices.
We are deeply committed to sustainability in packaging using only the highest quality compostable, recycled, upcycled, recyclable, and consciously traded materials.
Box packaging: Made with SFI-certified materials sourced from sustainable forests and produced in a facility that runs off 100% wind energy.
Bubble mailer: Made out of 100% compostable plastic inner layer & 100% recyclable kraft paper outer layer.
Marketing insert: Made from 100% post-consumer recycled fiber that is PCF (Processed Chlorine Free) and Green Seal Certified.
Lipstick pouchie: Made from 100% organic cotton and Fair Trade.
Lipstick component: Made from 50% recyclable aluminum materials.
Last but not least, all of our shipments are carbon neutral.
What if my order arrived damaged? What is KOLORETE’s return/exchange policy?
Please check out our Return Policy here.
Do you offer free shipping and international shipping?
We offer free standard shipping for all orders $50 USD or more. For orders under $50 USD, flat fee shipping is $5.
We only ship within the United States at this time, with sights on an international launch in the near future. Follow us on our social media and stay tuned.
What forms of payments do you accept? Do you offer gift cards?
We accept Visa, Mastercard, and American Express credit cards and debit cards. We also accept PayPal, Apple Pay, and ShopPay.
We do not offer gift cards at this time.
How do I check the status of my order?
KOLORETE orders are processed within 3-5 business days. Please note that we do not ship on weekends or holidays. Tracking information will be sent via email.
Once you’ve received your shipping confirmation email you can click on "Track My Order" and see the status of your delivery. If you have any questions about the status of your order, please email us at email@example.com
Do you partner with content creators and influencers?
Yes. We love building our community!
Please feel free to email our Influencer and Partnerships team at firstname.lastname@example.org with any social media, partnerships, and collaborations inquiries.